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Director, Organizational Optimization
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The Director, Organizational Optimization reports directly to the VP, Organizational Strategy & 项目, and is responsible for leading and supporting strategic change management and business optimization initiatives across CapMetro. This role requires a proactive leader with extensive experience in business intelligence, 运营分析, 过程改进, 解决方案开发, 改变管理. The Organizational Optimization team will manage a portfolio of diverse and cross-functional initiatives and drive CapMetro’s success by ensuring operational excellence and alignment with strategic objectives. # LI-Hybrid
你要做什么
- Develop and Deliver Optimization Roadmap: Develop and implement plans to enhance efficiency and effectiveness across the organization. Drive long-term initiatives that align with overall business objectives.
- 利益相关方参与: Collaborate with stakeholders to identify key areas for enhancement. Build strong relationships across the organization to drive consensus and commitment to operational excellence.
- 操作技能: Utilize expertise in processes, 系统, and strategies to identify and recommend significant improvements. Stay updated on best practices and emerging trends to inform decision-making.
- 流程优化: Oversee the implementation of processes, 程序, and system modifications to achieve excellence. Ensure consistency, effectiveness, and scalability.
- Cross-Functional Collaboration: Facilitate effective communication and coordination among various departments. Promote a collaborative and transparent work environment.
- 沟通与报告: Effectively communicate in verbal and written forms to present strategic opportunities, 定义业务案例, and develop strategic roadmaps that clearly articulate the journey toward improved process or business goals. Provide regular updates to stakeholders on project status, risks, and outcomes.
- Data & 性能分析: Utilize data-driven insights to evaluate opportunities, 做出明智的决定, 监测进展, and measure the effectiveness of optimization activities. Regularly communicate findings and insights to stakeholders and collaborate with teams to enhance operational performance.
- Champion Change and Innovation: Act as a change agent and influence stakeholders on best practices, technology trends, etc. to deliver optimal outcomes. Drive innovation in operational processes by exploring and implementing best practices. Encourage a forward-thinking approach to operational effectiveness.
- Support 首都地铁politan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and 报告 safety and security concerns.
- Perform other duties as required and/or assigned in support of the CapMetro Strategic Plan.
- RESPONSIBILITIES - SUPERVISOR AND/OR LEADERSHIP EXERCISED: Directs and manages department personnel by planning, 调度, delegating and overseeing employee 工作任务, 授权, 协调, and 调度 work with vendors and consultants, conducting personnel actions, 包括, 招聘和面试, 监督招聘, 培训, 工作任务, 以及绩效评估.
你带来了什么
- Bachelor’s degree in business, economics, public administration, management, or related field
- Seven (7) years of progressively responsible experience in business process optimization, 持续改进, 和/或改变管理, with at least two (2) years in a leadership role
- 强大的金融, 报告, and data analytics acumen; operational in nature but with technical knowledge of 系统 and concepts and can liaise between data and operations
- Proven track record of establishing and maintaining relationships with individuals at various levels of the organization, 包括高级管理人员, internal/external stakeholders, 还有商业伙伴
- Experience effectively managing and pivoting between competing priorities
- Experience leading change, communicating effectively, and overcoming resistance
- Experience developing collaborative solutions and building consensus among diverse stakeholders
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